2025 Germany Cycle Tour

ONLINE BOOKING HELP

• Stage One Dates: 2 July – 11 July 2025, Regensburg to Munich (9 nights)

• Stage Two Dates: 11 July – 26 July 2025, Munich to Cologne (15 nights)

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TERMS AND CONDITIONS:

Deposit:

A $800 AUD per person non refundable deposit is required at the time of booking. A further progress payment (40% of your package cost LESS deposit already paid) is due 31 Jan 2025 (for bookings made in 2024), and 30 days after deposit (for bookings made in 2025). All balances are due 90 days before the ride departs. Failure to pay in full by the due date may result in the cancellation of your booking. If your booking is made less than 90 days prior to departure, you must provide full payment and complete the online registration for the ride immediately. Your booking cannot be confirmed until we have received full payment and received all of your registration details.

If for any reason you make a booking on a specific tour and we can no longer provide that tour, or we have no vacancies on that tour then you will get a full refund of your deposit, or your deposit can be transferred to another AllTrails tour. We will advise you within 2 business days of your booking if your requested tour or any other product or service is sold out.

Payment:

Payment should be made by credit card online via our website alltrails.com.au or via EFT. Applications for bookings that are made less than 60 days prior to the scheduled departure date of the tour may not be accepted and may be subject to a late booking fee of $100 AUD per person, with the late booking fee to be paid at the time of booking.

Pricing Validity:

We will use every reasonable effort to ensure that prices do not change but we may be required to impose surcharges depending on currency fluctuations, increased fuel prices, changes in government legislation, 3rd party price rises or other such variables outside our control. We will not be unfair or unreasonable in such a situation and we will make every effort to absorb additional costs where possible. We ask for your understanding if we are forced to change prices for any reason.

Cancellations by AllTrails:

AllTrails will make every effort to ensure that every ride goes ahead as planned. If for some reason we need to cancel a ride, or if it looks as though we may need to, we will keep participants informed of the situation. AllTrails will not be responsible for any costs outside of the tour price, such as airfares and other travel expenses that may be lost due to a cancellation made by us. We recommend that you take out travel insurance to cover you for such situations.

Cancellations by Participant:

Cancellation notifications must be received in writing by AllTrails, before cancellation will take effect. Please note that the following charges will apply on cancellation and are applicable to cyclists on Stage One, Stage Two or both Stages. 'Departure' date refers to the meeting date of the first stage and that date applies to all stages. If cancellation is received 120 days or more prior to departure (of Stage One), all monies will be returned less the non-refundable deposit portion of your deposit. If cancellation is received 119-90 days prior to departure (of Stage One) 25% of the tour price will be forfeited. If cancellation is received 89-60 days prior to departure (of Stage One) 50% of the tour price will be forfeited. If cancellation is received less than 60 days prior to departure (of Stage One), or while on tour, because of sickness, accident or other, 100% of cost will be forfeited. These conditions also apply to any ‘optional extras’ that you have booked. Separate terms and conditions will apply to your airfares and the transfer of any bikes and luggage during your air travel and it is your responsibility to carefully read and understand the terms and conditions that relate to your air travel and contact the relevant airline if you require further information. Refunds will be processed within 30 days of cancellation (in writing).

Amendments:

Should you wish to change your booking with AllTrails to a different ride, please let us know as soon as possible so that we can establish what cancellation and amendment fees there will be from our overseas suppliers. AllTrails will also add on an amendment fee however we will try to keep this as reasonable as possible so that you can change to a ride that will suit you best.

AllTrails Cancellation Policy:

Unexpected things can (and do) happen to anyone and every year we have people who have to cancel tours and really wish that they purchased Travel Insurance – don’t let that be you this year! In arranging the tours we enjoy together, you would appreciate that a lot of work goes into preparation. Other businesses we use such as accommodation, local suppliers, attractions and food outlets require deposits and/or fees to hold bookings. As a business, our policies are influenced by these factors and the costs incurred in providing these tours to you. We suggest that when you are booking a tour you look into obtaining travel insurance immediately as protection for you and your payments.

IMPORTANT: Travel Insurance:

Travel insurance for international tours is compulsory and should be a comprehensive policy, covering cancellation fees, medical expenses, medical repatriation, medical emergency coverage (eg ambulance/helicopter etc), personal liability and injury insurance. We recommend that you purchase your travel insurance at the time of deposit and ensure that it includes coverage for cancellation fees if for some reason you are not able to travel. AllTrails reserves the right to cancel or suspend your participation on a tour or in certain activities that comprise part of a tour, at any time, including after the commencement of your tour, with no right of refund, if you are unable to provide proof of travel insurance if requested. Note that travel insurance attached to credit cards is often limited in scope and may not cover serious medical, repatriation or evacuation expenses. It may also only be applicable if travel arrangements have been purchased with the credit card. Purchase your travel insurance immediately once you have booked your tour and travel. Don’t wait until just before you travel. Cover provided for cancellation expenses, whether it be for flights, accommodation or tour costs, is only active for insured events that happen after the issue date of a Policy. 

IMPORTANT: Cyclist insurance:

Cycling can be a dangerous activity and you must be prepared for the worst. You may have an accident in training for the tour or on the tour itself. Cyclist insurance can be bought separately, or it comes with Australian-based cycling memberships such as Bicycle Network or Bicycle Queensland (for Australian residents). This is different to Travel Insurance.

https://www.bicyclenetwork.com.au/membership/
https://bq.org.au/join-us/member-benefits/

Documentation:

A welcome pack will be sent to you after you make your initial deposit. This outlines tour details as well as other important pre-departure information. Upon receipt of full payment from you AllTrails will provide you a comprehensive pre-departure information pack. This information is generally provided to you 3-4 weeks prior to departure, and will not be provided until you have paid in full.

Health:

Cyclists must be in good health and physical condition and are strongly advised to follow the AllTrails training program applicable to the intended tour. A recent medical check up is strongly advised for all cyclists, especially those over 60 years of age. Due to the physical nature of cycling, it is extremely important to AllTrails, and to the traveller, that all riders are in such a state of health that allows them to participate fully in the group cycling travel experience. We will have support vehicles to transfer cyclists and bikes in situations where a rider cannot complete a particular section of the ride for any reason, but each traveller is required to provide details of any pre-existing medical conditions or disabilities at the time of booking so that we can make adequate preparations. Disclosure of this information to AllTrails is for your benefit and it is necessary to ensure AllTrails can act effectively in the case of an emergency. You may be required to provide an assessment of your condition from a qualified medical practitioner if requested by AllTrails or our suppliers. Medical facilities in remote areas are often unable to provide the full range of medical services that are commonly available in major centres of developed countries. This may mean that departure from the tour for a non-life threatening medical situation may be required. Hospitals could be quite a distance and could require a special transfer by road ambulance or helicopter. It is a condition of travel on an AllTrails international ride that all travellers are adequately covered by travel insurance prior to arrival.

Vaccinations:

It is your responsibility to check with your doctor at least three months prior to travel for the latest health requirements, vaccination recommendations for your destination(s) and any costs. You can also get more information from www.traveldoctor.info/vaccinations which gives general advice but is not personal – only your doctor can give you specific advice about your personal needs taking into account your medical history.

Passports and Visas:

You must carry a valid passport and have obtained the appropriate visas when travelling with AllTrails on an international ride. Please ensure that your passport is valid for 6 months beyond the duration of your trip. It is your responsibility to ensure that you have the correct visas for your trip. AllTrails can give general advice on visas but you must consult your travel agent or the closest Embassy or Consulate of the country that you are visiting to obtain definitive requirements. AllTrails do not organise any visas or travel documentation and cannot accept any responsibility if you are refused entry to a country because you lack the correct visa or permit. Any information or advice provided by AllTrails and its staff and/or representatives on matters such as permits, visas, vaccinations, climate, clothing, baggage, etc. is given in good faith but without responsibility on the part of AllTrails.

General:

All of our journeys have been carefully planned and researched but from time to time we may need to adjust journeys in order to improve them from an operational perspective. Changes may occur due to ‘Force Majeure’, road conditions, weather, bush-fires, availability of accommodation, vehicle breakdowns, serious accidents, changes in transport schedules, or other circumstances beyond AllTrails’ control or which simply cannot be foreseen. We also may be forced to cancel, suspend, or delay the tour or part of a tour if we deem it necessary for safety or other reasons, or if we are directed to do so by Police or other local authorities. If such journey adjustments or cancellations become necessary, a flexible and understanding attitude will help minimise any negative impacts on your overall experience and the experience of other group members. Please note that we reserve the right to levy reasonable additional charges over and above the trip price, when we are forced to pay for additional, unforeseen tour arrangements and costs. For many reasons travelling on an AllTrails trip requires a degree of flexibility and understanding. If you approach these tours with an open mind and positive outlook we will be able to work together to overcome any obstacles that we may face and we believe that these obstacles often result in the greatest enjoyments and achievements on a trip like this.

Authority of the Leader:

At all times decisions of the Tour Leader or AllTrails representative will be final on all matters likely to affect the safety and well-being of those on the trip. This includes any decision that the Tour Leader makes about your on-going participation on the tour or certain activities that comprise part of the tour. If you fail to comply with a decision made by a Tour Leader, or interfere with the well-being of the group, then the Tour Leader reserves the right to terminate this contract and order you to leave the tour immediately, with no right of refund.

Issues and Feedback:

We strive to ensure your arrangements are delivered to the high standards that AllTrails has become known for; however there are times when problems may arise on the ground. The owner-operators of AllTrails are most often actually part of the tour leadership group and this is something very special and unique in this industry. You should first try to resolve any service problems or other issues with your tour leader(s) or the provider of the service. If a problem is not resolved during your journey you should send us written correspondence detailing the nature of the issue as well as the efforts you made to resolve the problem while on the tour. Please send this correspondence to us with supporting documentation within 30 days of the end of your tour. We do not guarantee any compensation but we certainly value your feedback.